Policies & Customer Care

Welcome to Gleam Cases. By using our website and purchasing from us, you agree to the following policies.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

We collect information such as:

  • Name

  • Email address

  • Shipping and billing address

  • Payment details

This information is used to:

  • Process and deliver your orders

  • Communicate with you regarding your purchase

  • Improve our services

We do not sell or share your personal information with third parties, except when necessary to process your order (e.g., payment providers and shipping partners).

Terms of Service

By accessing our website, you agree to:

  • Use our products for lawful purposes only

  • Not misuse, exploit, or attempt to harm our website or business

  • Provide accurate and current information when placing an order

We reserve the right to refuse service, cancel orders, or limit quantities at our sole discretion, including but not limited to suspected fraud or abuse.

Shipping Policy

We offer shipping to the United States.

Estimated delivery time: 6–15 business days

Please note:

  • Processing time: 1–3 business days

  • Delivery times may vary depending on demand, location, and carrier performance

  • Tracking information will be provided once your order is shipped

We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Returns & Refund Policy

You may request a return within 30 days of receiving your item.

To be eligible:

  • The item must be unused and in its original packaging

  • Proof of purchase is required

We reserve the right to deny returns that do not meet these conditions.

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

Refunds are processed within 5–10 business days after the returned item is received and inspected.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos as proof.

Contact Information

If you have any questions, please contact us:

Email: support@gleamcases.com

Thank you for shopping with Gleam Cases.
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